March 21, 2012
BY John Paul Narowski IN Sales and Marketing
Teams must work together in order to succeed. A manager’s job is to help their team become successful through guidance and understanding. It is not about control. Together, managers and associates work together through communication to reach their goals.
March 14, 2012
BY John Paul Narowski IN Productivity
Perhaps one of the most unproductive events of the work day is the time spent looking for stuff. Documents, paperwork, and even writing tools are not always there right when you need them.
March 7, 2012
BY John Paul Narowski IN Sales and Marketing, Small Business
Customers are the primary source of any business’ profit. This ultimately means that our customers are our most valued asset in order to achieve success in our business. We know that the cost of acquiring a new customer far outweighs the cost of keeping and nurturing a relationship that already has begun with “know, like and trust.”
The question is always – how can you be more valued by your current customers?
March 1, 2012
BY John Paul Narowski IN Karma
“Work smarter, not harder,” is perhaps the best advice anyone gave anybody, and teaches us the value of our time. Often activity is confused with accomplishment.
February 22, 2012
BY John Paul Narowski IN Customer Service, Sales and Marketing
Within the last few years, we’ve watched social media change the way we deal with customers. Such channels like Twitter and Facebook have allowed companies to interact with their audience on a more intimate level, bringing both companies and their clients into a closer relationship in which conversations take place publicly.
February 20, 2012
BY John Paul Narowski IN CRM Software, Sales and Marketing
Set the Stage for a Customer Meet-n-Greet with Social Media For today’s business leaders, doing more with less has become a recent mantra. At the same time, in a tight economy it is more important than ever to reach as many customers as possible. Using social media is a highly cost-effective way to balance the goals of a tight budget with improving customer relationship management (CRM). Using a variety of social media tools can help you build brand loyalty and grow your business even in tough economic times. Here are several points to consider when using social media to boost … Continue reading Set the Stage for a CRM Social Strategy
February 15, 2012
BY John Paul Narowski IN Karma, Productivity
Nothing is more frustrating than being delayed. In this day and age, the business world moves fast, and time is seldom a luxury that we can waste. We travel through the day, placing check marks next to the things we accomplish, but every now and then, we run into speed-bumps. Some of them are avoidable, some aren’t. But, how we handle these situations will decide if they will slow us down and cost valuable time, or if we will dominate and destroy delays. Don’t stress about delays The first step is handling the stress and frustration that come with a … Continue reading Dominating and Destroying Delays
February 13, 2012
BY John Paul Narowski IN Customer Service, Small Business
Online marketing is a robust opportunity abundant arena in which a company can improve its ROI with a proper effort. There are pitfalls in the social media world as well and could damage a reputation with a single misstep. The online community is very vocal about bad service and through many social media sites can express their opinion to the detriment of a company. Consumers relate to the reviews and make purchasing decisions accordingly. And it is a fact that consumers trust reviews more than celebrity endorsements. If you shop online or use online services, you have probably wanted to … Continue reading Sharing is Caring … Or is it?
February 8, 2012
BY John Paul Narowski IN Productivity
Let’s examine this scene for a moment: A business man sits at his desk, his tie loosened from frustration and his hands shuffling though files in one drawer, then another. He searches though his phone until he finds the right number and finally gets a hold of a partner. He asks for a certain document, which it turns out was still in the fax machine tray from earlier that day. A lot of time spent- poorly spent- shuffling through an unorganized business situation. This person is not just a cliché man in a sitcom office; is he you? The speed … Continue reading The Dangers Of Shuffling
February 1, 2012
BY John Paul Narowski IN Productivity
With the high speed that the business world often requires us to operate at, we find ourselves trying to keep up by multitasking our lives. Have you ever found yourself writing a document on your laptop while talking to a customer on your phone? Have you ever stopped to consider how many words you got confused between the two tasks? More than likely there were several. Between having to go back and correct your typing errors or stopping to rethink what you just said, multitasking can actually slow us down and be nothing more than counterproductive when it comes to … Continue reading The Multi-Tasking Mistake
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