April 21, 2010
BY John Paul Narowski IN Productivity
We are firmly implanted in the Wired era. New technologies, electronic tools, networks, and hardware appear each day all with the intention to cut down on wasted time and help you do business more efficiently. But have we gone too far? With so many new tools at our fingertips, it’s easy to spend over half your day just trying ‘em out! Learn that technology has a time and place so that you’ll stay organized and on track.
April 19, 2010
BY John Paul Narowski IN Small Business
Those with perspective and wisdom often see the Big Picture first. And not surprisingly, these people are very successful. It doesn’t take much to become one of these visionaries; just some focus and discipline. Prioritize the tasks of your day-to-day life and you’ll be able to make decisions according to the Big Picture.
April 14, 2010
BY John Paul Narowski IN Productivity
Time is of the essence for any sales professional. There are definitely not enough hours in the week to get everything done. Due to this fundamental obstacle, it’s important to make the most of your time and strike back against the infamous “Time Dragon”. Use these 7 tips to find that extra hour or two per day to accomplish your tasks and reach your goals.
April 12, 2010
BY John Paul Narowski IN Sales and Marketing
We’ve covered cold calling on this blog before, but prospecting takes this strategy one step further. Prospecting entails some simple research and makes your cold calling efforts more efficient and effective. By removing the randomness from your sales process, you and your staff can focus on using your talents and meeting your goals.
April 12, 2010
BY John Paul Narowski IN karmaCRM News and Updates
Karma wouldn’t be where it is today without the useful feedback of our excellent users. We want to take this time to thank you for your dedication to Karma’s continual improvement and to extend a special thanks to one user who overnighted a homemade batch of cookies (to fuel our ongoing efforts). While the cookies couldn’t be integrated into the application, they tasted quite great!
April 8, 2010
BY John Paul Narowski IN Sales and Marketing
The economy is down, but you don’t have to be. These strange economic times have created opportunity to grab new customers. With such a drastic shift in preferences and priorities in place nowadays, the smart salesman or women needs to take advantage of new markets that are opening up. Social networks are a great place to learn about these new target audiences. Be aggressive in this pursuit and be smart with your new strategies.
April 6, 2010
BY John Paul Narowski IN Sales and Marketing, Small Business
In the Goldilocks world of sales, a passive salesman is too soft, and aggressive one too harsh, but an assertive sales profession: juuuuust riiiight. Finding the right balance between passivity and aggressive behavior is a tough road to manage, but ultimately necessary as you try to find new customers and make the next sale. Know when to take control of a situation, but do so with grace and poise and you’ll keep revenue streams open.
April 2, 2010
BY John Paul Narowski IN Customer Service
When analyzing good customers, we often look to sports fans. They are relentlessly loyal and supportive of their teams, often neglecting the success of other teams to cheer for “their” team. It is this level of customer loyalty you should strive for in your sales department. You can turn customers into your biggest fans by accepting responsibility where necessary and increasing your “WOW” factor.
March 30, 2010
BY John Paul Narowski IN Sales and Marketing
There is plenty of money to be made through sales, but much of this revenue is being left on the table due to one key misstep: failing to follow up with clients. As a salesperson, you are in charge of making clients feel comfortable while you attend to their needs and concerns. Most of this relationship is born in the initial follow ups to a sales pitch or networking event. But there are many other times when salespeople forget to follow up and leave money on the table.
March 24, 2010
BY John Paul Narowski IN Customer Service
One of the most important part of a sales person’s job is to deal with tough customers. They are inescapable. No matter how much you dread calls and emails from these difficult clients, make sure you have a plan in place for such circumstances. Learn from each interaction with a dissatisfied customer for future reference. If you haven’t had many problems with tough customers, we have four helpful tips to help you plan for that first angry call.